1. 14-day window on unused credits
You can request a full refund of any unused credits within 14 days of your purchase — no questions asked. Credits already spent on AI tools are not refundable, because the underlying AI inference has been performed at our cost.
2. Partial refunds
If you have used some of your credits, we refund the remaining balance pro rata at the exchange rate you paid, minus payment-provider fees that we cannot recover (never more than 3%).
3. After 14 days
Credits never expire, so there is no urgency to spend them. After the 14-day window we cannot offer refunds except where required by applicable consumer law.
4. What is not refundable
- Credits that have been spent on any AI tool (successful generation).
- Accounts terminated for breach of our Terms of Service or Acceptable Use Policy.
- Currency conversion losses if you paid in a currency other than EUR.
5. Failed generations
If an AI tool fails to return a result because of a bug on our side, the credits are refunded to your balance automatically. If they are not, email support and we will restore them.
6. How to request a refund
Email [email protected] from the email address on your account with the order date and, optionally, the reason. Approved refunds are processed within 5 business days back to the original payment method.
7. Consumer rights
Nothing in this policy limits your statutory consumer rights (including the 14-day right of withdrawal for EU/UK consumers when applicable).